COVID-19 Update from Administrator

Hello from Cape Regency!

This is the first of our email updates to our families and guardians.  First and foremost, our residents and staff are well and coping nicely with all of the changes we have had to put in place over the past week.

I would like to personally thank you for your patience during this very unusual time we are all facing. This is an unprecedented time for all of us and we appreciate the support and kind words of encouragement we have received. We continue to monitor and look to our state and federal governing bodies on updates for Covid-19.

Most of you already know that we are an Athena Health Care Systems’ managed center, which means we are part of southern New England’s largest provider of skilled nursing and post-acute care services. As such, we have access to many policies and procedures to plan for such circumstances and access to additional resources for planning and contingencies.

Some of those contingencies include ensuring that we have adequate staffing in times of natural and other disasters and access to needed provisions to ensure uninterrupted care of our residents, including food, medical supplies and other necessities.

Our center has many policies and procedures for regular cleaning and infection prevention protocols, all of which we follow daily. During flu season and certain times of the year, we are at an increased level for infection prevention. We are now at an even more heightened level. We have stepped up our typical cleaning and disinfecting schedule that would be in place during flu season to include an enhanced cleaning schedule and upping our surface cleaning on high contact areas, to name a few.  We are actively screening all of our staff, on a daily basis as they report to work, for any signs of infection or exposure.

We all have many questions on Covid-19 and will leave that to our local and national leaders to provide guidance. However, we know one of your biggest questions is, “how can I visit with my loved one?” We are in the process of setting up a Zoom Room which will allow video conferencing with your loved one.  We hope to be up and running by the end of week.  Be on the lookout for additional emails and postings with access instructions and how to schedule time to visit via Zoom.   In the meantime, our staff has been making every effort to assist our residents with phone calls, Face Time and Skype from their personal devices.

We will provide email updates as often as possible.  Please forward email addresses of additional family members if you would like them added to our list.  If you have Facebook – please like and follow our page and look for updates there as well. We will be posting on our page daily with pictures and information.

As soon as we know of any changes to the restrictions on visitors, we will let you know.

If you have any questions or concerns do not hesitate to reach out to me or Kandance Frazier our Director of Nursing Services.

Kind Regards,

Edith Mahoney PT LNHA


March 18, 2020